Donna

The other day I received an email from one of my patients, Donna. She wanted a medication refilled. She also wanted to know if I could refer her to the Ophthalmologist because she thought she had a piece of glass in her eye for the past 2 days. Upon reading the email I immediately picked up the phone and called her. We talked about the details about what had happened. I needed to see her right away, this could not wait. Could she come in now since it was her lunch hour? Sure!

Timeline:

• 12:02 PM: Donna emails about her refill and the eye problem
• 12:03 PM: I call Donna to discuss the eye and ask her to come in immediately
• 12:30 PM: Donna shows up at the office, we do an eye exam and find a tear along the lower white part of her eye (conjunctival tear)
• 12:35 PM: Donna leaves the office with eye drops from the in-clinic pharmacy (so no trip to go pick up another prescription!)

The next day Donna gets in to see her Ophthalmologist and has another follow up appointment in 2 weeks for recheck.

This and so many similar stories make me proud to be a DPC doc!